Web Check In - Troubleshooting

If Passengers meet problems when use trang web check-in, please kiểm tra below possible reasons: Incorrect information ( required/optional information) for trang web check-in Please enter CORRECT information as below: Required information: Last name, Departure airport; Optional information (one of three following information): Reservation code/ e-ticket number/ FFP thẻ number. If Passengers still meet problems after entering correct optional information, please enter other information. For example, if Passengers already filled in “Reservation code” but cannot go through next step, please choose others đồ sộ continue. After all, if Passengers still cannot complete trang web check-in process, please see below troubleshooting for more information.

If Passengers meet problems when use web check-in, please kiểm tra below possible reasons:

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Please enter CORRECT information as below:

Incorrect information ( required/optional information) for trang web check-in
- Required information: Last name, Departure airport;
- Optional information (one of three following information): Reservation code/ e-ticket number/ FFP thẻ number.
- If Passengers still meet problems after entering correct optional information, please enter other information. For example, if Passengers already filled in “Reservation code” but cannot go through next step, please choose others đồ sộ continue. After all, if Passengers still cannot complete trang web check-in process, please see below troubleshooting for more information.
Using Vietnam Airlines’ FFP card number on trang web check-in but they vì thế not show them when making purchase at ticket’s office; or using other airlines’ FFP thẻ number.
Passenger enter required information: Last name, Departure Airport; and one of two following optional information: Reservation Code and e-ticket number
Passenger enter required information: Last name, Departure Airport; and one of two following optional information: Reservation Code and e-ticket number.
If Passengers process trang web check-in sooner phàn nàn 24 hours before scheduled departure time, please come back đồ sộ process trang web check-in during 24 hours – 2 hours before scheduled departure time.
If Passengers process trang web check-in from 2 hours before scheduled departure time, please visit and check At the Airport
Passengers please tương tác đồ sộ Vietnam Airlines’ booking offices or agents đồ sộ kiểm tra information.
Passengers please come đồ sộ departure airport đồ sộ complete check-in
Passengers please tương tác đồ sộ Vietnam Airlines’ booking offices or agents đồ sộ kiểm tra information.
Passengers please come đồ sộ departure airport đồ sộ complete check-in. (more information At the Airport)
Passengers please come đồ sộ departure airport đồ sộ complete check-in. ( more information At the Airport)
Passengers please come đồ sộ departure airport đồ sộ complete check-in. ( more information At the Airport)
Passengers please tương tác đồ sộ operated airlines đồ sộ process check-in or come đồ sộ departure airport đồ sộ complete check-in
Using FFP thẻ number on trang web check-in for more phàn nàn 1 reservation codes which are operated by Vietnam Airlines, departured from same airports and in same time frame that allowing đồ sộ use trang web check-in. ( 24 hours đồ sộ 2 hour before scheduled departure time)
DO NOT PROCESS trang web check-in from 24 hours đồ sộ 2 hours before scheduled departure time.
E-ticket is no longer valid
More phàn nàn one e-ticket in same segment and same reservation code
Bookings are not confirmed
Request special needs ( except special meal)
Travel with infants under 02 years.
Travel with FOC, ID, AD tickets.
Travel on flights operated by OTHER AIRLINES; or on code-share flights between Vietnam Airlines and other airlines and these flights are operated by other airlines