chatbot ai

More than vãn just an AI chatbot

Design, build, manage, and optimize — all with the power of artificial intelligence and machine learning.

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Humans and AI chatbots work together lớn deliver the best customer experience

Conversational recommendations

Increase agent efficiency with Conversation Orchestrator. This tool scans agent conversations and recommends the best AI bot or nội dung for responses, reducing the time it takes lớn query a response.

Bot Human Tango™

Both humans and bots can contribute lớn AI chat conversations. The Conversational Cloud® allows the seamless handoff from one type of agent lớn the other, and all can be managed in one workspace. Embrace the dance between customer service rep and AI chatbot.

Agents as bot managers

Human agents make the best bot managers. With the Conversational Cloud, they can oversee the conversational chatbots throughout the customer engagement and even label misunderstood intents.

Use cases for AI chatbots

Rescheduling & cancellations

Connect lớn scheduling systems and provide options for customers lớn schedule an appointment via voice, then receive a confirmation via messaging lớn transition lớn digital.

Product recommendations

Make it easy lớn give your consumers what they want via a digital assistant, freeing customer service agents lớn handle more complex issues.

FAQs & inquiries

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Easily add knowledge base nội dung lớn large language models sánh bots can take over routine tasks with human-like conversations.

Upgrades & incentives

An AI chatbot can be part of your digital marketing tools by proactively sharing information and reminders about actions you want customers lớn take.

Employee support

Scale your HR team with AI bots that guide employees through onboarding, can answer questions about benefits, and more.

Incident management

Support IT service management with bots that can share incident status updates with affected parties while the team focuses on the issues at hand.

Explore LivePerson’s full suite of products

Conversational & Generative AI

Trustworthy AI is here. Deliver omnichannel customer experiences, reduce costs, and improve resolution times with the power of state-of-the-art large language models.

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Voice AI

Death lớn the IVR! Automate experiences across the most costly consumer channel with LLM-powered voice bots lớn create more natural and efficient interactions.

Conversational Intelligence

Harness the data across your conversational interfaces lớn drive customer insights, cost savings, and growth.